Contact Us
Have a question, found a bug, or want to work with us? We read every message and usually reply within 2 business days.
General & partnerships
Feedback, feature ideas, press, advertising and business inquiries.
contact@mxmob.comOrders, billing & refunds
Questions about a Live Remote Inspection purchase, receipts, or refunds. Include your inspection code or Lemon Squeezy order number. Payments are processed by Lemon Squeezy as Merchant of Record. See our refund policy.
support@mxmob.comPrivacy requests
Access, deletion or "Do Not Sell or Share" requests under US state privacy laws and GDPR. Please put "Privacy Request" in the subject line.
contact@mxmob.comFollow MxMob for new tests, used-phone scam warnings and buying tips, or send us a message on Facebook.
facebook.com/MxMobBusiness details
Trading Name: MxMob
Owner & Operator: Ismail Farooq
Location: Lahore, Punjab, Pakistan
Support Hours: Monday – Friday, with email responses within 2 business days
Merchant of Record: Payments for our digital product, Live Remote Inspection, are securely processed by our online reseller and Merchant of Record, Lemon Squeezy (Sold through Link, LLC), which handles order processing, card security, sales tax, VAT, and customer returns.
Send a message
Prefer an online form? Send your inquiry directly and we'll reply by email within 2 business days.
Reporting a problem with a test
To help us fix it quickly, please include:
- The page or test name (for example "Full Diagnostic › Compass").
- Your phone model and software version. You'll find both in the Device info test.
- Your browser (Safari, Chrome, Samsung Internet or Firefox).
- What you expected and what actually happened. A screenshot helps.
Before you write: quick fixes
- Camera, microphone or location won't start: tap the lock icon next to the address bar, allow the permission for mxmob.com, then reload.
- Sensors show no data on iPhone: tap "Allow motion sensors" when asked. If you tapped "Don't Allow", close the tab and open the page again.
- No sound in the speaker test: turn off Silent mode and raise the media volume.
- Results look wrong after an update: tap Clear on the diagnostic page and run the test again.
We can't provide repair services or evaluate a specific device you're buying, but our full diagnostic and guides are designed to help you decide with confidence.