Refund Policy

This Refund Policy applies to Live Remote Inspection, MxMob's only paid product: self-serve web software sold as a one-time purchase of $4.99 per inspection (less for a first inspection and in some countries), with no recurring subscription or hidden fees. Every other diagnostic tool and hardware test on MxMob is 100% free.

Merchant of Record

Our order process and payment transactions are conducted by our online reseller and Merchant of Record, Lemon Squeezy (Sold through Link, LLC). Lemon Squeezy is the Merchant of Record for all our orders. Lemon Squeezy handles order processing, cardholder data security, sales tax and VAT calculation and remittance, and customer billing support and returns. Refunds are returned to the original payment method through Lemon Squeezy.

Digital Product Delivery

Live Remote Inspection is a digital software product delivered electronically and immediately upon successful payment confirmation. No physical goods are shipped. Once your payment is approved by Lemon Squeezy, you are immediately redirected to your private buyer dashboard with a unique seller link, and a copy of your access link and receipt is sent to the email address you provide at checkout.

6-Day Refund Window if Seller Never Opens the Link

When you purchase an inspection, your private seller link remains active for 6 days. If the seller never opens the link within 6 days, User can apply for refund on mxmob.com and we'll give a 100% full refund through Lemon Squeezy.

You can submit your refund application using the online form below on this page or email our support team directly. Once verified against our server session logs, our team initiates a full 100% refund of your purchase price.

14-Day Refund Policy for Other Cases

In addition to the 6-day unjoined seller link policy, you are entitled to a full refund if you apply or contact us at support@mxmob.com within 14 days of your purchase date under any of the following circumstances:

• Technical Failure: A technical malfunction on our platform prevented the inspection from operating properly (for example, the live data stream failed to connect or tests could not be loaded).
• Duplicate Billing: You were charged more than once for the same inspection session due to a checkout error.
• Accidental Purchase: You purchased an inspection by mistake and the inspection has not yet been started (the seller has not opened the link).

Completed Inspections

Once the seller opens the private link and executes the hardware diagnostic checks, the digital software service has been fully rendered and delivered. Because MxMob's purpose is to independently test and discover the real hardware condition of a device, refunds are not granted based on the results found during an inspection (for example, if the tests reveal that the device has a faulty screen, failing battery, or does not match the seller's claims). Uncovering these flaws is the very service you purchased. However, if you believe a software glitch distorted the test results, please contact us and our engineering team will review the session logs.

Refund Methods & Processing Timelines

All approved refunds are credited back to the original payment method used at checkout (credit card, debit card, PayPal, Apple Pay, or Google Pay). Refunds are issued in full (the amount you paid, plus any sales tax or VAT collected at checkout).

• Refund applications submitted through our form or email are reviewed and initiated within 2 business days of receipt.
• Once issued through Lemon Squeezy, funds typically appear on your credit card or bank account statement within 5 to 10 business days, depending on your bank or card issuer's processing times.

How to Request a Refund

You can request a refund through any of the following channels:

1. Online Refund Application: Submit the application form above directly on mxmob.com.
2. Email Support: Send an email to support@mxmob.com with the subject "Refund Request", including your 8-character inspection record code or your Lemon Squeezy order number.
3. Via Lemon Squeezy Receipt: Use the support or invoice link provided in your Lemon Squeezy order confirmation email to reach billing support.

We read every message and reply within 2 business days.

Statutory Consumer Rights

Nothing in this Refund Policy is intended to limit, exclude, or restrict any statutory rights or statutory cooling-off periods you may have under the consumer protection laws of your jurisdiction.

Merchant Contact Information

MxMob (operated by Ismail Farooq)
Lahore, Punjab, Pakistan
Support Email: support@mxmob.com
General Inquiries: contact@mxmob.com
Contact Page: mxmob.com/contact